There is no “playbook” for the new work environment. As we head toward the end of the second
We are still in the pandemic, inflation is running rampant, the price of gasoline is at an all-time high, global supply chains are in disarray, there is a global shortage of baby formula, workers are continuing to quit their jobs at the same time unemployment is back down to record lows, gun violence and the politics behind it is causing another rift in the fabric of our society, and at any given moment Russia could start World War III.
With all this chaos, it should be no surprise that employees spend at least 2.8 hours each week engaged in conflict according to CCP, Inc., a conflict data research firm. That equates to billions of dollars of wasted productivity every year.
Further statistics about business conflict are astounding:
In working with our clients, Advantexe has identified this topic as a critical business issue and has invested significant resources in research and tools to help train companies on how to resolve their business conflicts.
Step One – Assessing the Type of Business Conflict
A quick analysis of the data above presents several different causes of business conflict. At Advantexe, we believe that you are able to assess a business conflict and categorize it into one of four buckets:
Step Two: Resolving the Business Conflict
After diagnosing the conflict, there is a simple 5-step process to resolve it that includes:
Like many business leadership topics that have associated skills, simply reading about it is not enough. Last month at the ATD conference, Advantexe launched its new Resolving Business Conflict business leadership simulation. Since then, we’ve had learners engage in the learning-by-doing process and so far, the early results are encouraging. In before and after assessments, more than 85% of the simulation participants have reported a significant improvement in their confidence in resolving their business conflicts.