A Praction VRP session typically involves two exercises so the two learners who are partnered for the activity each have the chance to demonstrate their skills at least once.
The skill practice dialogues are completed on computer using Voice over Internet Protocol (VoIP) or Video and recorded by the cloud-based platform. The recordings are then available for learner self-assessment and feedback.
They are assigned roles and given background about the situation. For example:
- Salesperson making a cold call and Prospect who already has a provider for this product/service
- Customer Service Rep responsible to solve issues and expand relationships and Customer who is calling about a technical issue involving the basic-level product/service
- Manager leading a coaching session and Direct Report who will push back on the developmental issue the Manager raises
- A feedback summary screen compares competency scores from self and partner, so the person in the skills practice role can identify strengths and areas for improvement