Everyone in the business acumen simulation workshop I conducted last week was using AI assistants to research data, understand reports, and make decisions.
Some teams performed better than others, and a couple were absolutely extraordinary. They set all-time simulation records for stock price, revenue growth, profitability, and shareholder value.
Naturally, during the final debrief, I asked the top-performing team what they had done differently. I expected to hear something about strategy, financial analysis, or decision-making discipline.
Instead, one participant said something fascinating:
"We coached our AI agent much differently than we coached each other. The feedback and the way we communicated with the AI were much clearer and more clarifying, and it made a huge difference."
The room got quiet.
As we unpacked that statement, it became obvious that they had stumbled onto something profound. The skills required to coach AI effectively are surprisingly different from the skills required to coach people effectively.
In fact, in some ways, AI is exposing weaknesses in how we communicate with each other.
As we continued discussing it, something started to bother me.
For years, leaders have been taught that coaching is fundamentally a human skill. It requires empathy, trust, emotional intelligence, and the ability to adapt your communication style to different personalities.
Yet here was a team telling me that one of the reasons they were successful was that they coached an artificial intelligence tool more effectively than they coached each other.
The more we talked, the more I realized this wasn't really a conversation about AI at all. It was a conversation about communication. AI was simply exposing habits that have quietly crept into our workplaces for years.
We have become comfortable being vague. We assume people know what we mean. We avoid difficult feedback. We rely on titles and authority to drive action.
And because humans are generally pretty good at compensating for our communication flaws, we rarely notice the problem.
AI doesn't compensate. It simply gives us back exactly what we asked for. That realization led to five observations that I haven't been able to stop thinking about.
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