A few weeks ago, I wrote a blog post about business leaders and professionals who use the phrase “And now, I’m going to be totally transparent...” The gist of the blog post was pointing out the hypocrisy and lessons learned from, and to, leaders about turning on and off transparency. In other words, leaders need to be transparent and authentic all the time and not just turn it on and off when it’s situational, or worse yet convenient.
Read More >Robert Brodo
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As readers of this blog know, I take great pride in sharing and exploring new ideas and concepts in the areas of Business Acumen, Business Leadership, and Strategic Business Selling. I enjoy writing about recent experiences I’ve had in the business world working with our clients and most of the time these blogs are about something I know very well or feel very comfortable discussing. Today’s blog breaks new ground for me because I am going write about something I have absolutely no idea about; Haute Couture (high fashion dress making).
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In today’s volatile, uncertain, complex, and ambiguous business world it is incredibly easy to get lost in the thousands of emails, the endless meetings, and the never-ending pressure to meet quarterly financial objectives. And when business professionals become lost in all of these seemingly important activities, it’s easy to forget about the most important thing in this process; your customers. It’s almost as if we all have to remind ourselves every day when we go to work that our customers pay us for the value we provide and our first focus must be on them and the complete customer experience.
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It’s the $100 billion question; “What was the return on the investment in training?”
Whether it’s technical training, leadership training, or sales training, an executive decision maker authorized a budget and is expecting some sort of return on that investment much like an executive decision maker demands a return on R&D investments, marketing investments, or capital investments like property, plant, and equipment.
In most scenarios like I just mentioned – R&D, Marketing, and Capital Investments – it is standard operating procedure within most organizations for the people responsible for requesting and then using the money to be held accountable for their actions and ultimately the return on their investment. If they aren’t able to document their return or if the investments don’t work out, it could mean their jobs and quite possible their careers if the bets are big enough.
As all great (and unfortunately not-so-great) leaders know, there are many complex and difficult aspects to leading a business in times of change. Based on years of experience working with some of the best leader in the world and observing how large global organizations really work, I developed this Business Leadership Framework for an engagement that I recently used as part of a leadership workshop to develop enhanced business leadership skills during times of disruptive change. The focus of this Business Leadership workshop was enhanced communication skills and we utilized one of our newest business simulation platforms to provide participants with the opportunity to immediately apply new skills and learn-by-doing.
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