We live in a big world that is getting smaller every day as a result connectivity.  That fact was very apparent to me today when I took my son and two of his friends to lunch in Washington, D.C.

In a global business world were a majority of the communications occurs via email, text messages,
instant messages, and posts on intranets and CRM’s, the increasing lack of phone skills is negatively impacting business acumen and business performance.

Every business leader has heard this disturbing statement at least a few times when having a “hard conversation” with a direct report:

In today’s complex business world, business leaders are faced with many challenges and are provided with even more opportunities for success.  I recently conducted a business acumen session with a group of leaders who were discussing the challenge of creating alignment and leading across generations.  The conversation specifically included the challenges faced by leaders who are trying to balance the execution of strategy and how to effectively communicate and work with both different functions and levels of experience.