So, here is a dilemma; you go to the supermarket to pick up a few items, you’ve brought your own bags, and you head to the checkout. There are 3 absolutely empty lines with cashiers “waiting” to help you or there are 6 self-checkout kiosks that you can zip right through. What do you do?
On the one hand, I didn’t want to bother the cashiers as I could certainly do the scanning and bagging myself, but on the other hand, I thought if I went to the self-checkout they might get angry at me because have chosen the option that could eventually eliminate their job. It was an unsettling choice, but I decided to do it myself in support of the good people at NCR Voyix who make all that great equipment.
Coincidently, that morning I had read an interesting article in the Wall Street Journal about the bar code revolutions which got me thinking even further about the business acumen of it all. I really didn’t think there was enough to create a good blog, but I was surprised!
Learning the Business Acumen of the Self-Checkout Revolution
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