Over the past few weeks, I have had the pleasure of delivering several customized leadership development programs with a focus on Business Acumen to participants in the Agricultural, Commodity Chemicals, Pharmaceuticals, and Information Technology industries.  Many of the organizations Advantexe works with have realized in our complex and global business world, having solid business and financial acumen skills is now more than a nice skill set to have; it is an absolutely necessity.

The incredulous news story of how fake customer accounts were created by Wells Fargo employees to bolster revenues and profits at the expense of unsuspecting and loyal customers is mindboggling.  The fact that more than 5,300 employees have been fired tells you that this was more than just an isolated incidence of an overzealous small group of employees but rather a global and systemic culture that illustrates a serious lack of credibility and business ethics. I am stumped as to why there isn’t more outrage and widespread media coverage about this situation. This is not only stealing and deception, but it breaks every confidence and trust a bank stands for between itself and its customers.

Leaders and individual contributors within organizations struggle every day with end endless amount of obstacles and hurdles that seemingly block their paths to success.  Some of these hurdles are generated by changes in customers and competitors yet unfortunately, some of them are created by their own organizations.  One of the biggest challenges I hear from leaders who participate in our Advantexe Business Leadership programs is dealing with and working in a “matrixed organization.”  The challenges and complaints are common:

• “I have no idea how to manage people in a different continent who don’t report to me, yet I am accountable for their output.”
• “I have teams of people who report to at least 3 different leaders.”
• “It takes forever to get anything done because of the matrix.”

Cutting through the hype to create alignment and business results

Most leaders have been exposed to the concept of “Fail, Fast, Forward” in its many different forms at least a few hundreds times.  As a quick historical review, the concept started becoming mainstream in the mid-2000’s and basically took an old concept and made it more relevant to the digital age.  I’m sure you’ve seen quotes such as Thomas Edison saying “I have not failed, I’ve just found 10,000 ways that won’t work” on LinkedIn and Facebook many times and have made a mental note about how profound it is.  In essence, “Fail, Fast, Forward is a concept that embraces learning from mistakes and moving forward; without making the same mistakes over and over again. 

These sorts of quotes often inspire us to pass them along to our colleagues and team in hopes of motivating them to do something different.  Unfortunately for many of us, the next email, text, call, or meeting gets in the way and we don’t really have a chance to create a culture that truly embraces fail, fast, forward.

In the volatile, uncertain, complex, and ambiguous 24/7 business world of 2016 and beyond, one of the most difficult challenges leaders face is the loss of employees, subject matter expertise, and focus because of the constant and disruptive changes occurring in every market.